Crushing Krisis

The Newest Oldest Blog In New Zealand

corporate

Goodbye, Big Blue

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IBXThis is my last week working at Independence Blue Cross – also known as IBX. I have been an IBX associate since March of 2003.

It still doesn’t seem real to see those words written down – not just because they represent the end of a ten-year chapter of my life, but because during that decade the name of my employer has never appeared here on CK (aside from perhaps an archived tweet or two).

No one ever told me not to mention IBX. I had blogged openly about all of my previous jobs and colleagues, and even blogged a bit about my introduction to corporate culture at IBX. I don’t think Google Alerts existed when I first interviewed, or if they did they were not very prevalent.

Yet, as I sat in the interview for my initial cooperative education experience in Provider Communications back in 2003 talking about how I was trying to triangulate my way to the perfect job for me, I must have decided that it was for the best to keep mum about it.

I never thought I would enjoy a corporate job, but my initial co-op position as a Communications Assistant proved that wrong. I loved working with the nuances of words and communicating the position of a brand. [Read more…] about Goodbye, Big Blue

Don’t you people watch disaster movies?

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I work on the thirty-eighth of forty five floors, and sometimes the floor shakes.

This is the reality of working in a high rise office building. There is not always a reason for it. There seems to be a certain square of carpet positioned half the office away from me that, when walked over with vigor, causes my chair to shake.

I’ve never quite discerned which square of carpet it is, but yesterday a little bit before 2pm I was ready to find it because clearly someone with a little bit of heft to them was jumping up and down right on top of it.

I stood up from my chair.

I kept shaking.

Plan B. Maybe I was having a white-out? I used to have them in high school when my diet consisted entirely of allergy pills and Altoids. The world begins to go white around the edges and you have the sensation you are shaking and try to correct it, but really you weren’t shaking in the first place, except the shaking correction turns into you anti-shaking.

It’s all very confusing. Except, yesterday I didn’t feel confused. Well, I was confused about the shaking, but it didn’t seem to be originating from my person. And I wasn’t seeing white.

Also, I had just eaten a really big lunch.

It was at this juncture that I picked up my phone and tweeted:

Um, did Philly just have an earthquake? Our building is shaking.

Here my cultivation theory kicked in. If life is like the movies, we’ve all seen the disaster movies – we all know what not to do.

I checked to make sure my enceinte cube neighbor was okay, picked up all of my things (people are always going back for their cell phone or laptop), and walked to the doorway to the fire tower stairway, where I continued tweeting. After all, one wall of my cube is solid reinforced glass windows. Not where you want to be in the event of an earthquake or alien attack.

I just watched Skyline. I know what’s up.

Camped out by the stairs it took one swipe through my Twitter stream to see the shaking was not localized to Philly. I noticed mentions from Syracuse and Arlington.

We all know the story from there.

There is a beauty in shared experiences on the internet. And, while a pretty big percentage of people might see a certain television show or comment on a political revolution a world away, nothing tops direct, personal experience with natural phenomenon. Twitter was abuzz for Snopocalypse and it’s been abuzz during our summer deluge of rain.

For an earthquake felt by the entire disaster-deprived northeastern seaboard, it was electrified.

I felt only slightly reassured once tweets identified the source and magnitude of the earthquake was in Virginia. What about aftershocks? Or, what if it was just a pre-tremor tremble presaging the big one?

Also, there was still the alien angle to consider.

Plus, I still had that pregnant co-worker. If this really go down like a real disaster movie my chances of survival as a gawky meta-aware white guy were ever lower with her in the cast.

I have seen 2012.

With our expectant friend safely making her way home our office belatedly made an announcement about our relative safety and encouraged us to do the same.

Everyone in the building ran for the elevators. It was practically an aftershock. Because you totally want to be packed into elevators with 3,000 of your closest friends right after an earthquake. That sounds awesome.

I proceded back to the fire stairs and walked down them. All thirty-eight flights. I emerged from the lobby just ahead of my co-workers who took the elevators.

Then I walked twenty-five blocks. Sure, I could have jumped right on the El near my building. But I thought of people. People on the El are incredible stupid and rude on any day of the week. In the aftermath of an earthquake with the entire city dismissed from work all at once?

I have seen War of the Worlds. I know how that turns out.

I had no interest in being underground with other human beings. I walked to 46th street and waited in beautiful sunlight for the El to carry me home.

lime popcorn and how I nearly died

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I nearly died yesterday, due to a combination of popcorn, caffeine, and my remarkable skill and poise in professional presentations.

Allow me to back up for a moment. Last year E and I sent our spit to 23andMe so we could receive genetic profiles. Mine revealed many interesting things, including that the fact that my body metabolizes caffeine differently than most people.

Anyone who knows me could have told you that without the benefit of a state-of-the-art genetic test. Where a 12-ounce coffee makes most people perky, it turns me into a jittery, speed-talking demon that cannot operate touch screens or complex machinery.

It was with full knowledge of that potential outcome that I grabbed a 20-ounce soy chai latté on the way into an informal client presentation, figuring that I needed at least a slight edge of insanity to get through my fifth meeting and subsequent all-nighter of writing.

You would think I would be too traumatized by the events in this post to want to eat the popcorn ever again, but it was actually really good. I mean, there are worse ways to die than to asphyxiate on a delicious snack.

Fast forward to the meeting.

Slightly high on my caffeine buzz, I am at the head of a conference table filled with my clients, one of whom made individual bags of lime-tinted popcorn for each of us.

Things are going well. I have a rhythm down: gesture to slide, explain, solicit feedback, eat two kernels of popcorn, respond, repeat.

On the umpteenth repetition of this ritual, I finish explaining, solicit questions, and place the first of two pieces of popcorn into my mouth. The question is brief, and I inhale sharply to fuel my answer.

My first piece of popcorn skitters back across my tongue and lodges itself firmly in my windpipe.

“Excuse me,” I wheeze, patting my chest gently to expel the rogue kernel.

It does not expel.

I try to gently cough it up without causing a hugely gross scene in the middle of my presentation. and discover that I don’t seem to have any air to do the coughing with.

My entire client group is now staring me down as I slowly asphyxiate in front of them. I hold up one figure in a gesture to them to wait a moment and try again – with slightly less tact – to cough up the kernel, still lodged in my windpipe.

Nothing seems to be happening. I am acutely aware of the inexorable passage of time, both from a biological “I need to breathe” perspective and a business “this is kindof a long pause in a presentation, even an informal one with popcorn” perspective.

The entire client team continues to look on, now in mute horror, as my thumps to my own chest become less and less delicate. Finally, now nearly half a minute having passed, I turn to my left to one of my clients and in the barest of whispers state the following:

“I think I might require your help.”

Said client solemnly rose to his feet, walked around my overstuffed chair, and thumped me solidly three times in the back.

The kernel popped out of my windpipe, and I promptly swallowed it before it could wreak any further havoc. I re-took the inhaled breath that got me into trouble to begin with, and plunged forward.

“Now, as I was saying…”

Actual thing that just happened in my office

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(scene: Peter and co-worker giggling maniacally in the hallway in front of our manager’s office)

Manager: What are you doing out there?

Me: If we tell you, you have to promise to not fire us for doing it.

Manager: Sure.

Me: We’re making a human pyramid in the middle of the hallway.

Manager: Why?

Co-worker: So we can take a picture of us in a human pyramid. I’ll be on top! [strikes a legitimate cheerleading pose.]

Manager: Cool! Can I watch?

(scene.)

Trolls Under the Bridge

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As I spend more time working on Social Media projects at work and at home, one of the most recurring topics is “Trolls.”

It’s a broad topic. Trolls can be anything from vociferous-but-reasonable dissenters to people with an agenda of annoyance and an axe to grind. Each species merits a different reaction.

The Air Force created a terrific Web Posting Response Assessment – effectively, a Troll Taxonomy Tool & Decision Tree – to aid in selecting a response. (Here is a PDF of a recent version, for your reference.)

It’s a great tool – it distinguishes between several layers of negative responses. There are true “Trolls” (negative purely for the sake of it), but also responders are who “Misguided” (negative based on incorrect info) and “Unhappy” (negative based on a corresponding negative experience).

This simple, one-page chart has been a sanity-saver on a few projects in 2009. It forced my teams to stop a cycle of second-guessing – evaluate, respond if-needed, and move on.

That’s why my thoughts went to the assessment last night, when I received a comment notification on one of my videos. The comment was to the effect of “this dude can’t hit a note.”

I tried to objectively place my responder in the tree. Clearly he had a negative experience listening to me. He’s also misguided, because I’m definitely hitting many notes quite well in the video, and his comment wasn’t subjective.

Ultimately, though, he’s just a garden-variety Troll – spreading negativity for some intangible reason it’s impossible to dispute. So, per the Air Force, I’ll monitor it, but won’t respond.

That’s the success of more than my crack Air Force training. Three or more years ago that sort of comment would cripple my confidence. I would probably apologize for his negative experience without ever assuming he was misguided. And I would stop playing the song, probably for months!

Yesterday, he just made me smile. These days I’m a lot bigger than one or ten trollish comments. I sound how I want to sound; if I didn’t, I would have never posted the video.

That’s the same confidence you must have in your brand to make good use of the Air Force tool. If you’re unsure of the product or service you’re offering, every dissent turns into a potentially reasonable complaint.

From there, it’s all apologies, and you’ll be overrun with Trolls.

Happy Birthday To This

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I. The 27-Club.

Last September I turned 27.

It made me nervous.

Being a major music fan and devout lifetime subscriber to Rolling Stone, I am all too aware of the so-called “27 Club” – a musical super-group headlined by Robert Johnson, Brian Jones, Jimi, Janis, Jim, and Kurt, all of whom met their untimely ends at age 27.

My nervousness wasn’t an actual, rational fear. Just a fringe anxiety, like my utter terror at putting my hand anywhere near the blade of a food processor, even if it’s disconnected from its power source. A mere superstition. Anyway, my musical acumen certainly isn’t at risk of rivaling any of theirs, nor is my level of excess. –> Still, it hung there. The 27 hurdle. A year it would be a challenge to survive.

In the months after my birthday the challenge of surviving gave way to the challenge of getting from one day to the next. Planning a wedding and a honeymoon. Making music solo and with Arcati Crisis. Organizing benefit concerts for four separate charities, all while holding a senior position at work.–> Honestly, I was so preoccupied with life that the whole 27 Club concept didn’t reoccur to me until I was getting ready to jump out of an airplane last month. And, since that failed to kill me, I assumed I was in the clear with regard to the whole untimely end angle.

I continued thinking that until the past few days, when I began re-reading my entries from the past year in anticipation of the ninth anniversary of Crushing Krisis.

It was then I realized that it happened. I died.

If that sounds like hyperbole, it’s meant to be, but only a little bit. Truly, the past year of my life was so vastly different than any that came before that it was hardly lived by the same person.

If that sounds like hyperbole, it’s not. One of the benefits of your blog celebrating it’s ninth birthday is having the ability to make frequent, sweeping, and entirely-accurate generalizations about the state of your life.

In fact, that’s my favorite thing to do on August 26, the birthday of Crushing Krisis.

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II. Running Long.

I first floated the assumption that I was the longest running blog in Philadelphia six years ago today, and I verified it last November (with a footnote).

Having finally taken the time to vet my claim to blog-fame, I began to talk about it. At first it was clumsy to get it off my tongue, but slowly I improved from, “Oh, um, I have a blog that’s been around. For a while. Really long, actually,” to “I write the longest-running blog in Philadelphia.”

Even though I now say it with ease, it still has not stopped sounding strange. As I discovered this year, Philly is a pretty plugged-in town. Bloggers, podcasters, twitterers – the city is swimming with them. To be all three, and to be the one collectively doing it all the longest, stopped seeming like a passive achievement (like, “I lost my last baby tooth!”) and more like an active one (more like, “I pulled out my last baby tooth with my bare hands, because that little fucker was annoying me!”)

–>In truth, it took a lot of effort to get through nine seasons of Crushing Krisis. I had to learn stuff that normal people apparently don’t know how to do based on their day-to-day lives, like being able to offer pros and cons for all of the major blog CMS platforms from present back to 1999, or revising PHP arguments on the fly to get the results I want. Similarly, I know all sorts of silly details about audio production that make even my eyes cross.

I didn’t mean to get this way. Honest. It just happens when you write the longest-running blog in Philadelphia, which is also the longest-running platform for a singer-songwriter to podcast and embed his or her work.

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III. Greatest Hits, The Expanded Edition

A year ago today I wrote that I felt “as though the vast majority of my personal greatest hits record is contained in the last year of my life.”

I’m happy to report that the hits have continued – in both life and song. Significantly, I crossed off two of my biggest goals in life – seeing the Nike of Samothrace in person at the Louvre in Paris, and jumping out of a plane.

The greatest hits of my year weren’t limited to those two events. Hardly.

I planned a wedding and a honeymoon, an all-encompassing circus that stayed relatively fun right through the end, just as I predicted and insisted it would. I recapped dress shopping with my groom’s party in two parts, the first of which hilariously features my near-ejection from David’s Bridal. I recorded a song that would become so synonymous with our wedding that its lyrics wound up in the fortune cookies at my bachelor party

Then there was the actually bit where I got married. Subsequently, I reported our honeymoon adventures in words and photos.

The novelty has not worn off.

I made music both solo and as Arcati Crisis. As AC, Gina and I headlined a show and then co-hosted an open mic for over half a year, in the midst of which we recorded a Live @ Rehearsal record so definitive that it approaches being a studio album (download it free!). But, some of the most fun we had was while driving and breaking traffic laws.

Meanwhile, I realized I had an entire album of new solo repertoire waiting to be played, and I began to get out to perform it more than ever before – particularly Small & Lonely, Saving Grace, Tattooed, and sometimes Gone Baby Gone. Confidently. I even captured me on video, for once.

(Also of note, Elise now fronts her own band, putting me in the position of band-aid that she has occupied faithfully for so many years.)

I planned four benefit concerts for four separate charities – Lyndzapalooza’s Back Yard Music Fest, my own first ever live web broadcast as part of my support for Danny Brown‘s #12for12k, and a pair of impending shows for #blamedrewscancer and at work for the United Way.

Speaking of, work bled into my digital life more this year than ever before. I had the good fortune to join a project with one Ms. Britt Miller, who cajoled me into joining twitter, which in turn lead me to meet like-minded folks at Social Media Club and Tweetup events.

In turn, that resulted in my winding up a part #blamedrewscancer, for which my personal and collaborative efforts have contributed to almost $10k raised in less than 100 days!

Oh, and I jumped out of a plane. Did I mention the jumping out of a plane?

And, as usual, I did a lot more that was hard to categorize. I realized that I’ve been planning events for about two years straight. I shared personal reflections, from the election of a new president to watching my neighbor freebase cocaine at his kitchen table. I visited Erika and her fiance in Boston for a madcap adventure that wound up with us giving each other drunken facials during the Emmys. I tossed off a cover of “Dress You Up” in a single take. I wrote a social media essay on “Network Agnosticism.” I discovered that I’m living in my own teenage superhero novel. Someone even told me I’m not mean enough, which isn’t something I hear too often.

If it seems like an impossible amount of things to do in just one year, well, it is. At points it turned my life into a sort of a joke, whether that be slapstick or black comedy, as I juggled all of those responsibilities. And, amazingly, they lead me to be genuinely happy more times than not.

I flashed back on a younger me, and how I can relive his depressions through my blog (https://crushingkrisis.com/?p=3411 ) just like Sebastian gets sucked into the world of the Never Ending Story https://crushingkrisis.com/?p=3412) I began to think of my family as Asian, even before the wedding ( https://crushingkrisis.com/?p=3364 ).

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IV. The Year of the Phoenix.

I have a different opinion on the 27 Club now than I did on my birthday.

Twenty-seven isn’t a litmus test. It’s a proof of concept. It’s a year that that the self-realization bell curve reaches its pinnacle, where the majority of people begin to realize that the path they’ve taken can lead into a tangible future.

I can understand how that could lead you to your end, intentional or not. It leads to excess and over-extension, and to fear and doubt. You can wind up as a phoenix just as easily as you can wind up ground down to ash.

For all the successes of the past year, it contained many challenges for me too. I died a lot of deaths. In the case of my wedding, it was a rebirth as something greater. In other instances, it was just the end.

It was also the year I started shaving with an electric razor. If that’s not a major beginning I don’t know what else could qualify.

For the first time in years I am writing my anniversary post less enamored with the year that passed, and more enamored with the year to come. I seem to have finally escaped the fear that my best work is behind me instead of beyond me, farther down the vector of my life.

That is a death – finally ending my obsession with re-assessing my past in favor of a future view.

Thank you for helping that come to fruition.

Thank you Elise, for transforming my life into something real. Thank you Gina, for following this line with me, a vector connected to our destination.

Thank you Lyndzapalooza, for forcing me to innovate excel as a communicator and as a musician. Thank you Britt, Drew, and everyone else at #blamedrewscancer, for not only testing my limits, but forcing me to reconsider them altogether.

Thank you, on the other side of this screen, for reading my adventures, and for caring if and when the next installment might turn up. Thank you for watching me die 3,528 tiny deaths – once for every click of the “POST” button, and thank you for waiting for me to come back to life with every subsequent visit to this little white box.

Thank you for having the patience to watch and wait for me to finally take myself as seriously as you’ve always taken me, as a professional, a songwriter, and a blogger.

Thank you. And, happy birthday to this.